FAQ

What type of shipping do you offer?

R110 Courier Door to Door, under 2kg volumetric weight (48 – 72 hours delivery, FROM DATE OF SHIPPING, depending on the outlying area/s)

This shipping method is available country wide. Shipping to outlaying towns/city’s may take longer than 48 hours.

or

R295 Overnight Courier, under 2kg volumetric weight (24 hours delivery, FROM DATE OF SHIPPING, excluding outlying area/s)

This shipping method is only available to main areas. Excludes shipping to outlaying towns/city’s. EXCLUDES ANY BULKY ITEMS.

or

Courier is FREE for orders above R1000, delivered to your delivery adress (48-72 hours delivery, FROM DATE OF SHIPPING, depending on the outlying area/s). Note, you need to click to select the Free Shipping option during Checkout.  EXCLUDES ANY BULKY ITEMS.

or

Collection at Durbanville Warehouse is FREE

or

Wheelsets, Trainers, Forks, Framesets, Bicycles and other Bulky Items can only be send with the R395 courier option or can be collected. Normal shipping rates do not apply to these items.  Free shipping also does not apply to these Bulky Items. This shipping method must be selected when ordering wheelsets/trainers/framesets for courier delivery – 48 hours door to door delivery FROM DATE OF SHIPPING. Rate is calculated per item.

Please Note: All orders will be processed as soon as possible, provided we have the item/s in stock and on hand.  Some items might show in stock on the website, but we might not have it readily available.

Order Exceptions

The items below are excluded from the Shipping Options above. The following charges apply (free shipping not applicable to these Bulky Items), the rate is calculated per item:

Framesets, Wheelsets, Forks, Trainers and Other Bulky Items  

R395

Complete Bikes

R395

PLEASE NOTE EVOBIKES RESERVES THE RIGHT TO USE SAPO FOR OUTLYING AREAS SHOULD COURIER FEES BE PROHIBITIVE

How long does shipping/delivery take?

Depends on the type of shipping you select and the delivery address, as outlying areas will take longer to deliver. Normally Courier Door to Door takes between 48 – 72 hours to deliver, FROM DATE OF SHIPPING, depending on the outlying area.

Once your Order is shipped, an email notification will be sent to you with a tracking number.

We are reliant on the accuracy of the stock availability at our suppliers and other warehouses.  Should the ordered item not be in stock, the shipping & delivery time is extended according to the delivery to our warehouse. 

Some items will have a “Ships in 3-5 days” notification on the website as these will be shipped from another warehouse and not the Durbanville warehouse.

IMPORTANT detail for the Courier Deliveries

Please ensure that you provide the correct delivery (shipping) address, preferably your physical address at work.

Ensure someone is available at the delivery address to receive and sign for your parcel (for all courier deliveries).

We use third party couriers and therefore cannot be held responsible for late deliveries or non-deliveries due to persons not available at delivery address or due to circumstances out of our control.  In such cases, non-deliveries will go back to the Courier Distribution Center and re-scheduled for delivery on another day.

The Courier will under NO circumstances be able to contact you to confirm availability or delivery time.  They follow a specific delivery route and non-availability will lead to a non-delivery and re-scheduling for delivery on another day.  If after this, the delivery is still unsuccesful, it will be returned to Evobikes and the client will have to pay for a re-delivery.

Can I collect?

For collections at the Durbanville Warehouse, you will receive an email confirmation that your Order is ready for collection.

You are more than welcome to visit us once you receive your confirmation to collect your item/s from our Warehouse at Unit 2, Thaba Park, Hooggelegen Road, Durbanville, Cape Town.  A map & GPS co-ordinates are available on our Contact Us Page.

What do I do if I have received a damaged, defective or wrong item?

Please contact us at [email protected] with your contact details & the Order Number or a copy of your Invoice and we will resolve the problem as soon as possible.  Refer to our Return Policy.

What is your Return Policy?

The item/s need to be returned to Evobikes within 7 days after it was delivered to you.  Return it with a copy of your Invoice, the reason for the return, in the original product packaging, unused/not fitted and it must be in a re-saleable condition.

We would recommend that you return your items via Courier.  You will be responsible for the cost of returns.  We will examine the returned goods and notify you within a reasonable period of time.

If the item is returned as a result of our error (damaged, defective, wrong item sent, etc), Evobikes will arrange and pay for the collection of the item from you with our Couriers.

Also refer to our Return Policy page together with more information about Warranties.

Also, refer to the EVOBIKES TERMS AND CONDITIONS together with the EVOBIKES BLACK FRIDAY AND CYBER MONDAY TERMS AND CONDITIONS which will apply.

 

REFUNDS

Please note that all customer requests to be refunded will have a 10% handling fee deducted for wasted costs (Banking Cost/Settlement Cost/Refund Cost/Shipping Cost).

PLEASE NOTE: The authorised distributors of some of these products is under no obligation to honour the manufacturer’s guarantees/warrantees or to provide aftersales service. Evobikes and our international suppliers will still carry the normal warrantees/guarantees of these products, of which some may be “conspicuous”, for the duration of its warranty as well as providing after-sales service. (In accordance to CPA s25-2).

What are your Operating Hours?

Our Operating hours are from 09h00 until 17h00 during weekdays and from 10h00 until 13h00 on Saturdays. Please note we are closed on Public Holidays.

What type of payment options are available to me?

All transactions are encrypted using appropriate encryption technology – providing secure online payment facilities.

Payment methods offered on our Website via PayGate are:-

  • Credit Card (we may require additional information in order to authorise and/or verify the validity of payment – delivery will be withhold until the additional information is received & authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the Goods will be cancelled.
    • you warrant that:
    • you are fully authorised to use the credit card supplied for purposes of paying for the Goods.
    • your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on our Website;
  • Instant EFT (via SiD Secure Instant EFT) ;
  • Zapper
  • Mobicred
  • MoMoPay
  • Evobike Vouchers;

More about SID – Secure Instant EFT

SiD allows you to pay directly from your bank account, without needing a credit or debit card to complete the payment.

Real-time payment confirmation.

You Simply

  • Select the SiD payment method.
  • Select your bank.
  • Log into your Internet Banking. (No login details are stored by SiD)
  • Review the pre-populated payment details and approve payment.

Refer to this Video for more information.

More about Mobicred

Mobicred is a revolving credit facility which allows you to shop at participating online retailers with no link to a credit card or bank account.

NOTE: You first need to visit the Mobicred website & complete an Online Application :

Step 1

Apply & receive approval for a revolving credit facility directly with Mobicred.

Step 2

When checking out on our website, choose Online Payment and then the Mobicred option

Step 3

You will pay the instalments to Mobicred.

Mobicred – The smarter way to pay for what you want today!

Refer to this video for more information. https://youtu.be/kJae7IGUMcc

MTN MTN MoMo Pay

MTN Mobile Money (MoMo) is simple and safe to use, with no monthly fees to worry about.

It’s available on any South African cellphone number. What’s more, you don’t even need a bank account.

Download the App at Google Play

or the

App Store

Evobikes Vouchers

Find more detail here:

Direct bank deposit or electronic funds transfer (EFT):

Payment for the full amount must be made within 48 hours of placing your order.

Use the Order Number as your payment reference.

Bank: Nedbank
Account Name: RAWTECH
Acc Number: 1039091601
Branch Code: 103910

Email proof of payment to [email protected] within 48 hours.

Failure to adhere to this, will unfortunately result in a cancellation of your order.

Terms & Conditions are also applicable as stated on these pages.

Shipping

Refer to our Shipping page for detailed information.

Privacy Policy

Refer to our Privacy Policy pages for more detailed information.

Returns Policy

Refer to our Returns Policy page for more detailed information.

Terms & Conditions

Refer to our T’s & C’s page for more detailed information.