Return Policy

RETURNS

The item/s need to be returned to Evobikes within 7 days after it was delivered to you.  Return it with a copy of your invoice, the reason for the return, in the original product packaging, unused/not fitted and it must be in a sellable condition.

We would recommend that you return your items via registered post or courier.  You will be responsible for the cost of returns.  We will examine the returned goods and notify you within a reasonable period of time.  

If the item is returned as a result of our error (damaged, defective, wrong item sent, etc), Evobikes will arrange and pay for the collection of the item from you with our Couriers.

Also, refer to the EVOBIKES BLACK FRIDAY AND CYBER MONDAY TERMS AND CONDITIONS which will apply.

 

REFUNDS

Please note that all customer requests to be refunded will have a 10% handling fee deducted for wasted costs (Banking Cost/Settlement Cost/Refund Cost/Shipping Cost).

 


WARRANTY

EVOBIKES generally warrants that the SINTESI products is free from defects in materials and workmanship under normal conditions and reasonable use for a period of 3 years from the date of original purchase. This warranty IS TRANSFERABLE to the next owner. As to warranty of complete bike, please check for more details from the user's manual. 

PLEASE NOTE THAT THIS WARRANTY IS APPLICABLE ONLY TO SINTESI PRODUCTS OBTAINED THROUGH EVOBIKES.

This WARRANTY does not cover damage resulting from normal wear and tear (deterioration under regular use of the product), causes other than defects in materials and workmanship,including, but not limited to, accident, abuse, misuse, neglect (i.e. excessive or improper use or maintenance), malfunction resulting from changes or modifications made to the components or bicycle, improper installation or assembly, use of products which are defective or incompatible with the SINTESI product.

The authorised South African distributor of these products is under no obligation to honour the manufacturer's guarantees/warrantees or to provide aftersales service. EVOBIKES and our international suppliers will still carry the normal warrantees/guarantees of these products as well as providing after-sales service. 

The 991 products are covered by a 12 month warranty from date of purchase.