Return Policy

RETURNS

Each return will be evaluated and product/s inspected before a decision can be made regarding whether it is suitable for repair/replace, or credit to your account, subject to our and/our our Supplier discretion.

Regarding unwanted products or exchanges, ensure that:

  • it is undamaged and unused, with the original labels and stickers still attached;
  • unused/not fitted and it must be in a sellable condition;
  • it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable);
  • it is not missing any accessories or parts;
  • you need to notify us within 30 days of delivery to you or collection by you of the unwanted product. After 30 days, you can only return a product if it is defective (subject to inspection & evaluation).

Take care of the following when returning your products;

  • package your products safely and securely in the original undamaged packaging it came with
  • ensure your products are wrapped in bubble wrap or similar for protection during transit;
  • include a copy of your Order; and
  • include all accessories and parts that were sold with the product.

You are responsible for the courier cost in sending it back to us.  We would recommend that you return your items via registered post or courier.

If we accidentally deliver the wrong product to you, please notify us within 7 days and we will collect the product from you at no charge. If the product is missing any accessories or parts, please take photos and notify us immediately. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product (or refund you if that is your preference).

Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us immediately (within 7 days) of such delivery. We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product.

If you return a product that does not comply with our Terms & Conditions, you may be liable to reimburse Evobikes for the cost of collecting the product from you and/or the cost of having the product returned to you.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether – we are entitled to (subject to applicable law) refuse the return,  or only to replace the item that you did return; or to estimate the value of the missing accessories and parts and to credit or refund you in respect of the returned item only.

Also, refer to the EVOBIKES TERMS AND CONDITIONS together with the EVOBIKES BLACK FRIDAY AND CYBER MONDAY TERMS AND CONDITIONS which will apply.

REFUNDS

Please note that all customer requests to be refunded will have a 10% handling fee deducted for wasted costs (Banking Cost/Settlement Cost/Refund Cost/Shipping Cost).

PLEASE NOTE: The authorised distributors of some of these products is under no obligation to honour the manufacturer’s guarantees/warrantees or to provide aftersales service. Evobikes and our international suppliers will still carry the normal warrantees/guarantees of these products, of which some may be “conspicuous”, for the duration of its warranty as well as providing after-sales service. (In accordance to CPA s25-2).

WARRANTY

Warranty disclaimer and limitation of liability

You acknowledge that your use of this website is at your sole risk and that you assume full responsibility for all costs associated with any use of the website and that Evobikes shall in no event be liable to any person for any direct, incidental, consequential, or indirect damages of any kind arising out of your access to, or use of the information or software made available on this website.

Evobikes is not responsible for the content of websites that are maintained by third parties and therefore waives its liability for any links from this website to other websites. Evobikes does not warrant that this website or any linked websites are free from viruses or other harmful elements.  Evobikes or its licensors content may not be used in any way without the prior written approval of Evobikes.

Prices are likely to have changed since adding it to your Shopping Cart.  Current prices on our website will apply.

Every care has been taken to assure the accuracy of the provided information on this website and the information is believed to be correct. However the information may include errors or inaccuracies, therefore the use of the Site and Content is at your own risk and are provided “as is

EVOBIKES generally warrants that the SINTESI products is free from defects in materials and workmanship under normal conditions and reasonable use for a period of 3 years from the date of original purchase. This warranty IS TRANSFERABLE to the next owner. As to warranty of complete bike, please check for more details from the user’s manual.

PLEASE NOTE THAT THIS WARRANTY IS APPLICABLE ONLY TO SINTESI PRODUCTS OBTAINED THROUGH EVOBIKES.

This WARRANTY does not cover damage resulting from normal wear and tear (deterioration under regular use of the product), causes other than defects in materials and workmanship,including, but not limited to, accident, abuse, misuse, neglect (i.e. excessive or improper use or maintenance), malfunction resulting from changes or modifications made to the components or bicycle, improper installation or assembly, use of products which are defective or incompatible with the SINTESI product.

The authorised South African distributor of these products is under no obligation to honour the manufacturer’s guarantees/warrantees or to provide aftersales service. EVOBIKES and our international suppliers will still carry the normal warrantees/guarantees of these products as well as providing after-sales service.

The 991 products are covered by a 12 month warranty from date of purchase.

Terms & Conditions are also applicable as stated on these pages.

Shipping

Refer to our Shipping page for detailed information.

Privacy Policy

Refer to our Privacy Policy pages for more detailed information.

FAQ

Refer to our FAQ page for detailed information.

Terms & Conditions

Refer to our T’s & C’s page for more detailed information.