Terms & Conditions

By accessing and using this website of Evobikes, an Online Store for bicycles, components, accessories and more, you agree to the following terms and conditions:

EVOBIKES TERMS AND CONDITIONS:

We are doing our best to ensure that all product stock & prices are up to date on our New Website, however, there might be some discrepancies.  Please bear with us.

PLEASE NOTE!!!  We are first and foremost an ONLINE cycling store and therefore does NOT carry each and every item for sale at our primary wareshouse.

Please ensure that you confirm in advance before arriving at the warehouse to purchase items.

All online orders will take preference – please do not visit the warehouse to purchase in store as items might already be allocated to online customers.

Some items will have a “Ships in 3-5 days” notification on the website as these will be shipped from another warehouse and not the Durbanville warehouse.

Once your Order is shipped, an email notification will be sent to you with a tracking number.

Shipping to remote areas will lead to a longer delivery time.

If your Order contain Bulky Item/s – a higher Economy Shipping cost will apply. Free Shipping not applicable to Bulky Item/s.

We are reliant on the accuracy of the stock availability at our suppliers and other warehouses.  Should the ordered item not be in stock, the shipping & delivery time is extended according to the delivery to our warehouse.

Where items are sold out EVOBIKES will endeavour to restock the items on sale. Please note that this might lead to longer shipping lead-times.

Each item on sale has a limited stock quantity, once this quantity is diminished there will be no replacements. Any items purchased over the availability limit will be refunded at their sale price or an EVOBIKES voucher will be issued to the value of purchase at sale price.

Any normal discounts are not valid on Black Friday or Cyber Monday prices.

All sales are final. No refunds or exchanges on any Black Friday Sale items will be permitted.

No price adjustments for the previous orders.

Cannot be combined with any other offers or discounts.

Limited quantities available. First come first served and only while supplies last. No rain checks.

All sales are final. No returns or exchanges for Black Friday & Cyber Monday items and other promotional items.

Due to high order volumes, there may be a delay in processing and shipping. Please expect Black Friday & Cyber Monday orders to take up to 10 days to ship.  An email notification will be sent to you once shipped, with a tracking number.

EVOBIKES reserves the right to amend the Promotion rules in its sole discretion should this be considered appropriate, before the Promotion ends and any such amendment(s) shall be posted on the Organiser’s website.

EVOBIKES reserves the right to cancel, suspend or terminate this promotion, without notice at any time and the Organiser shall not be liable for any claims arising from such cancellation, suspension or termination.

Warranty disclaimer and limitation of liability

You acknowledge that your use of this website is at your sole risk and that you assume full responsibility for all costs associated with any use of the website and that Evobikes shall in no event be liable to any person for any direct, incidental, consequential, or indirect damages of any kind arising out of your access to, or use of the information or software made available on this website.

Evobikes is not responsible for the content of websites that are maintained by third parties and therefore waives its liability for any links from this website to other websites. Evobikes does not warrant that this website or any linked websites are free from viruses or other harmful elements.  Evobikes or its licensors content may not be used in any way without the prior written approval of Evobikes.

Every care has been taken to assure the accuracy of the provided information on this website and the information is believed to be correct. However the information may include errors or inaccuracies, therefore the use of the Site and Content is at your own risk and are provided “as is.”

Prices are likely to have changed since adding it to your Shopping Cart.  Current prices on our website will apply.

EVOBIKES generally warrants that the SINTESI products is free from defects in materials and workmanship under normal conditions and reasonable use for a period of 3 years from the date of original purchase. This warranty IS TRANSFERABLE to the next owner. As to warranty of complete bike, please check for more details from the user’s manual.

PLEASE NOTE THAT THIS WARRANTY IS APPLICABLE ONLY TO SINTESI PRODUCTS OBTAINED THROUGH EVOBIKES.

This WARRANTY does not cover damage resulting from normal wear and tear (deterioration under regular use of the product), causes other than defects in materials and workmanship,including, but not limited to, accident, abuse, misuse, neglect (i.e. excessive or improper use or maintenance), malfunction resulting from changes or modifications made to the components or bicycle, improper installation or assembly, use of products which are defective or incompatible with the SINTESI product.

The authorised South African distributor of these products is under no obligation to honour the manufacturer’s guarantees/warrantees or to provide aftersales service. EVOBIKES and our international suppliers will still carry the normal warrantees/guarantees of these products as well as providing after-sales service.

The 991 products are covered by a 12 month warranty from date of purchase.

Patents, designs and trademarks

Patents, designs trademarks, brand names and corporate logos displayed on the website are the property of Evobikes or its licensors and may not be used in any way without the prior written approval of Evobikes. Evobikes does not by this website grant any license to use the intellectual rights said above.

Pictures/Photos

Please note that pictures and phots of products are for illustrative purposes only. The items for sale are the items as is described in the description. Evobikes cannot be held liable for a wrong picture displayed and will honour the description of the product at all times.

Competitions

Competitions limited to legal residents residing in South Africa.

The winner will be chosen through a random generator, the decision is final and no correspondence will be entered into.

Winner will be notified via email and announced in our Newsletters and on Social Media.

Previous winners are ineligible to win another prize.

Winners not complying to these rules, will automatically be disqualified and the prize will be forfeited.

By entering our competition you authorise Evobikes to collect, store and use (not share) personal information for communication or statistical purposes. You may decline any marketing communication by unsubscribing.

Evobikes reserve the right to amend the terms and conditions at any time without any notice.

Evobikes reserve the right to cancel or postpone the competition and all entrants agree to waive any rights they may have in terms of the Competition.

REFUNDS

Please note that all customer requests to be refunded will have a 10% handling fee deducted for wasted costs (Banking Cost/Settlement Cost/Refund Cost/Shipping Cost).

PLEASE NOTE: The authorised distributors of some of these products is under no obligation to honour the manufacturer’s guarantees/warrantees or to provide aftersales service. Evobikes and our international suppliers will still carry the normal warrantees/guarantees of these products, of which some may be “conspicuous”, for the duration of its warranty as well as providing after-sales service. (In accordance to CPA s25-2).

Returns
Each return will be evaluated and product/s inspected before a decision can be made regarding whether it is suitable for repair/replace, or credit to your account, subject to our and/our our Supplier discretion.

Regarding unwanted products or exchanges, ensure that:

  • it is undamaged and unused, with the original labels and stickers still attached;
  • unused/not fitted and it must be in a sellable condition;
  • it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
  • it is not missing any accessories or parts;
  • you need to notify us within 30 days of delivery to you or collection by you of the unwanted product. After 30 days, you can only return a product if it is defective (subject to inspection & evaluation).

Take care of the following when returning your products;

  • package your products safely and securely in the original undamaged packaging it came with
  • ensure your products are wrapped in bubble wrap or similar for protection during transit;
  • include a copy of your Order; and
  • include all accessories and parts that were sold with the product.

You are responsible for the courier cost in sending it back to us.  We would recommend that you return your items via registered post or courier.

If we accidentally deliver the wrong product to you, please notify us within 7 days and we will collect the product from you at no charge. If the product is missing any accessories or parts, please take photos and notify us immediately. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product (or refund you if that is your preference).

Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us immediately (within 7 days) of such delivery. We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product.

If you return a product that does not comply with our Terms & Conditions, you may be liable to reimburse Evobikes for the cost of collecting the product from you and/or the cost of having the product returned to you.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether – we are entitled to (subject to applicable law) refuse the return,  or only to replace the item that you did return; or to estimate the value of the missing accessories and parts and to credit or refund you in respect of the returned item only.

Note that EVOBIKES BLACK FRIDAY AND CYBER MONDAY TERMS AND CONDITIONS will apply.

Customer Privacy Policy

Evobikes shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .

Payment options accepted

Payment may be made via Visa and MasterCard.

Card acquiring and security

Card transactions will be acquired for Evobikes via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Go to www.paygate.co.za to view their security certificate and security policy.

All transactions are encrypted using appropriate encryption technology – providing secure online payment facilities.

Customer details separate from card details

Customer details when Registering on our website, will be stored by Evobikes separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).

Responsibility

Evobikes takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods via Courier.

What type of payment options are available to me?

Payment methods offered on our Website via PayGate are:-

  • Credit Card – Visa and MasterCard (we may require additional information in order to authorise and/or verify the validity of payment – delivery will be withhold until the additional information is received & authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the Goods will be cancelled.
    • you warrant that:
    • you are fully authorised to use the credit card supplied for purposes of paying for the Goods.
    • your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on our Website
  • Instant EFT (via SiD Secure Instant EFT)
  • Zapper
  • Mobicred
  • Evobike Vouchers

More about SID – Secure Instant EFT

SiD allows you to pay directly from your bank account, without needing a credit or debit card to complete the payment.

Real-time payment confirmation.

You Simply

  • Select the SiD payment method.
  • Select your bank.
  • Log into your Internet Banking. (No login details are stored by SiD)
  • Review the pre-populated payment details and approve payment.

Refer to this Video for more information.

More about Mobicred

Mobicred is a revolving credit facility which allows you to shop at participating online retailers with no link to a credit card or bank account.

NOTE: You first need to visit the Mobicred website & complete an Online Application :

Step 1

Apply & receive approval for a revolving credit facility directly with Mobicred.

Step 2

When checking out on our website, choose Online Payment and then the Mobicred option

Step 3

You will pay the instalments to Mobicred.

Mobicred – The smarter way to pay for what you want today!

Refer to this video for more information. https://youtu.be/kJae7IGUMcc

Evobikes Vouchers

Find more detail here:

Direct bank deposit or electronic funds transfer (EFT):

Payment for the full amount must be made within 48 hours of placing your order.

Use the Order Number as your payment reference.

Bank: Nedbank
Account Name: RAWTECH
Acc Number: 1039091601
Branch Code: 103910

Email proof of payment to [email protected] within 48 hours.

Failure to adhere to this, will unfortunately result in a cancellation of your order.

Country of domicile
This website is governed by the laws of South Africa and Evobikes chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation
Evobikes may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by Rawtech CC (sole trader / private company / close corporation) based in South Africa trading as
Evobikes and with registration number CK 1996/004012/23 and Ignatius Kruger (Director(s)/Member(s)/Owner(s)).

Terms & Conditions are also applicable as stated on these pages.

Shipping

Refer to our Shipping page for detailed information.

Privacy Policy

Refer to our Privacy Policy pages for more detailed information.

Returns Policy

Refer to our Returns Policy page for more detailed information.

Frequently Asked Questions

Refer to our FAQ page for more detailed information.